Refund policy
Return and Refund Policy of Tsuki Matcha
At Tsuki Matcha, we are committed to your complete satisfaction. If you are not entirely satisfied with your purchase, we're here to help. Please carefully read our return and refund policy.
Right of Withdrawal: In accordance with applicable law, you have a right of withdrawal that you can exercise within fourteen (14) days from the receipt of your order. This right applies to all Tsuki Matcha products, except for food products. During this period, you have the right to inform us of your decision to withdraw from your purchase and to return the relevant products.
Return Procedure: To exercise your right of withdrawal, please contact us by email at the following address: contact@tsukimatcha.com. We will then provide you with the necessary instructions for returning your product. Please note that return shipping costs are your responsibility.
Return Conditions: Products must be returned in their original condition, unused, unopened, sealed, and in their original packaging. Any returned product must be accompanied by all accessories, labels, and documents originally provided. Damaged, used, or incomplete products will not be accepted for return.
Refund: Once we have received and inspected the returned product(s), we will send you an email to inform you that we have received your returned product(s). We will then proceed with the refund to the same payment method used for the initial purchase. Please note that the refund may take several days to appear in your account, depending on your financial institution's processing times.
Exceptions: Some products are not eligible for return under applicable law. Customized or perishable products cannot be returned. Additionally, products purchased during special promotions or clearance sales are generally non-refundable.
Customer Service: If you have any additional questions about our return and refund policy, please contact us at the following email address: contact@tsukimatcha.com. We are here to assist you, and we will strive to resolve any issues you may encounter with your order.
At Tsuki Matcha, we are committed to your complete satisfaction. If you are not entirely satisfied with your purchase, we're here to help. Please carefully read our return and refund policy.
Right of Withdrawal: In accordance with applicable law, you have a right of withdrawal that you can exercise within fourteen (14) days from the receipt of your order. This right applies to all Tsuki Matcha products, except for food products. During this period, you have the right to inform us of your decision to withdraw from your purchase and to return the relevant products.
Return Procedure: To exercise your right of withdrawal, please contact us by email at the following address: contact@tsukimatcha.com. We will then provide you with the necessary instructions for returning your product. Please note that return shipping costs are your responsibility.
Return Conditions: Products must be returned in their original condition, unused, unopened, sealed, and in their original packaging. Any returned product must be accompanied by all accessories, labels, and documents originally provided. Damaged, used, or incomplete products will not be accepted for return.
Refund: Once we have received and inspected the returned product(s), we will send you an email to inform you that we have received your returned product(s). We will then proceed with the refund to the same payment method used for the initial purchase. Please note that the refund may take several days to appear in your account, depending on your financial institution's processing times.
Exceptions: Some products are not eligible for return under applicable law. Customized or perishable products cannot be returned. Additionally, products purchased during special promotions or clearance sales are generally non-refundable.
Customer Service: If you have any additional questions about our return and refund policy, please contact us at the following email address: contact@tsukimatcha.com. We are here to assist you, and we will strive to resolve any issues you may encounter with your order.