Shipping policy
Return and Refund Policy of Tsuki Matcha
At Tsuki Matcha, we are dedicated to ensuring your complete satisfaction. Should you find yourself unsatisfied with your purchase, we are here to assist you. Please take a moment to carefully review our return and refund policy.
Right of Withdrawal: As per relevant legislation, you have the right to withdraw your purchase within fourteen (14) days from receiving your order. This right applies to all Tsuki Matcha products, except for food items. Within this period, you can inform us of your decision to withdraw from your purchase and return the relevant products.
Return Procedure: To initiate your withdrawal right, kindly reach out to us via email at contact@tsukimatcha.com. We will provide you with the necessary instructions for returning your product. Please note that you are responsible for the return shipping costs.
Return Conditions: Products must be returned in their original, unused, unopened, sealed condition, and in their original packaging. Any returned product must include all originally provided accessories, labels, and documents. Damaged, used, or incomplete products will not be accepted for return.
Refund: Upon receipt and inspection of the returned product(s), we will send you an email confirming their arrival. Subsequently, we will proceed with issuing a refund to the original payment method used for the purchase. Please be aware that the refund may take several days to reflect in your account, depending on your financial institution's processing times.
Exceptions: Certain products are not eligible for return under applicable laws. Customized or perishable items cannot be returned. Additionally, products purchased during special promotions or clearance sales are non-refundable.
Customer Service: For any further inquiries regarding our return and refund policy, please don't hesitate to contact us at contact@tsukimatcha.com. We are here to assist you and will endeavor to address any concerns you may have regarding your order.
At Tsuki Matcha, we are dedicated to ensuring your complete satisfaction. Should you find yourself unsatisfied with your purchase, we are here to assist you. Please take a moment to carefully review our return and refund policy.
Right of Withdrawal: As per relevant legislation, you have the right to withdraw your purchase within fourteen (14) days from receiving your order. This right applies to all Tsuki Matcha products, except for food items. Within this period, you can inform us of your decision to withdraw from your purchase and return the relevant products.
Return Procedure: To initiate your withdrawal right, kindly reach out to us via email at contact@tsukimatcha.com. We will provide you with the necessary instructions for returning your product. Please note that you are responsible for the return shipping costs.
Return Conditions: Products must be returned in their original, unused, unopened, sealed condition, and in their original packaging. Any returned product must include all originally provided accessories, labels, and documents. Damaged, used, or incomplete products will not be accepted for return.
Refund: Upon receipt and inspection of the returned product(s), we will send you an email confirming their arrival. Subsequently, we will proceed with issuing a refund to the original payment method used for the purchase. Please be aware that the refund may take several days to reflect in your account, depending on your financial institution's processing times.
Exceptions: Certain products are not eligible for return under applicable laws. Customized or perishable items cannot be returned. Additionally, products purchased during special promotions or clearance sales are non-refundable.
Customer Service: For any further inquiries regarding our return and refund policy, please don't hesitate to contact us at contact@tsukimatcha.com. We are here to assist you and will endeavor to address any concerns you may have regarding your order.
