Foire aux questions
Frequently Asked Questions
What is matcha?
Matcha (抹茶) is a fine powder of green tea originating from Japan, obtained from leaves specially grown in the shade. This careful production method aims to preserve the flavor and nutritional benefits of green tea, which is also deeply rooted in Japanese culture through the tea ceremony, embodying values of harmony, respect and tranquility.
Why consume matcha?
Matcha is prized by consumers for three of its main benefits. First of all, its richness in antioxidants , notably catechins, makes it a favorable choice for supporting cellular health and preventing premature aging.
Then, its power to offer a lasting energy boost , thanks to the balanced combination of caffeine and L-theanine, attracts those looking for a stable source of energy throughout the day.
Finally, the relaxing properties of L-theanine make Matcha a popular ally for reducing stress and promoting a balanced and peaceful mental state.
How to prepare your matcha?
To learn everything about preparing matcha, click here.
How to store matcha?
Tsuki Matcha is a pure vegetable product, created exclusively from Japanese green tea leaves.
It is possible to store matcha at room temperature , but it is best to avoid direct exposure to heat, sunlight or humidity. Our containers, designed to be airtight and opaque, extend the shelf life of matcha.
For the best experience, it is best to enjoy our matcha within 3 to 4 months of opening , as beyond this period it may begin to undergo a gradual process of oxidation. However, all our matchas remain delicious and consumable for more than 2 years after opening.
Is TSUKI matcha organic?
Yes, our matcha is certified organic. We source directly from producers in Japan who cultivate their leaves in an ecological, organic manner, and therefore without pesticides.
Why choose organic matcha?
Opting for organic Tsuki Matcha, made from tea grown without synthetic fertilizers or pesticides , is a logical choice for your long-term well-being. Organic Matcha offers unrivaled purity , preserving the benefits for the human body, without unwanted chemical residues. Choose health, sustainability and authenticity with our selection of organic Matcha, grown according to strict standards recognized by Japan, the European Union and Canada.
What is the difference between matcha and traditional green tea?
Unlike traditional green tea, where the leaves are infused and then removed, matcha is consumed entirely, meaning you ingest the whole leaf, thus providing a higher concentration of nutrients and antioxidants.
Does matcha contain caffeine?
Yes , matcha contains caffeine. Matcha is higher in caffeine than other teas due to its concentrated form. However, it contains less than coffee.
Matcha also contains L-theanine , an amino acid that may help blunt the stimulating effects of caffeine , providing more stable energy and increased focus.
Can I use matcha in recipes other than drinks?
Absolutely ! Matcha is versatile and can be used in a variety of recipes, such as baked goods, smoothies, ice creams, sauces and even savory dishes. Give free rein to your culinary creativity!
Head over to our recipe page for new ideas: Recipes
Shipping, Delivery and Payment 🚚
What are the delivery times ?
Your orders will be processed and shipped within 1-3 business days from the order date. Delivery times will depend on the carrier.
Here are the delivery times as an indication:
France (excluding DOM-TOM): 2 to 5 days
Canada : 2 to 7 days
TSUKI Matcha disclaims all liability in the event of non-compliance with these deadlines.
How to track my order ?
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You will be able to follow the progress of your package until its delivery.
Do you offer international delivery?
Yes, we offer international delivery, to European countries and North America. Shipping costs and delivery times may vary depending on destination. They will be indicated when placing the order.
What should I do if I don't receive my order within the expected time frame?
If you do not receive your order within the expected time frame, please first check the delivery status using the tracking number provided. If you have any concerns or questions, please feel free to contact us at contact@tsukimatcha.com and we will do our best to resolve the issue quickly.
Can I change the delivery address after placing my order?
If your order has not yet been shipped, it is possible to change the delivery address by contacting us at contact@tsukimatcha.com as soon as possible. However, once the order has been shipped, unfortunately we cannot change the delivery address.
My package has been delivered but I have not received it, what should I do?
Oops, it happens sometimes, but don't panic!
Here are some steps to follow to fix this problem:
- Check your immediate surroundings first: Sometimes carriers leave packages in unusual places or with a neighbor.
- Contact the carrier: Call or contact the customer service department of the shipping carrier to report the problem. They will be able to provide you with additional delivery information and help you locate your package.
- Check your shipping address: Make sure the shipping address you provided when ordering is correct and complete. There may have been an error entering the address.
- Check with your neighbors: Talk to your neighbors to see if they accidentally received your package by mistake.
- Contact our online store customer service: If you are unable to locate your package after following the steps above, please contact us at contact@tsukimatcha.com . We will do our best to help you resolve the problem and find your package.
How much is shipping ?
In France (except DOM-TOM) , delivery costs are fixed and amount to €5. Delivery is free for all orders worth €35 or more.
In Quebec (Canada) , delivery costs are fixed and amount to $8. Delivery is free for all orders of $50 or more.
For all other destinations, fees will be calculated when you validate your basket.
What payment methods are accepted?
We accept payments by credit card (Visa, MasterCard, American Express), Apple Pay and Paypal.
Can not find the answer to your question ?
Do not hesitate to contact us. We will be happy to respond as soon as possible.